ABOUT US

Franklin Park Conservatory and Botanical Gardens offers world-class horticulture, art & nature-based exhibitions and educational programs. The 13-acre indoor and outdoor facility—situated two miles from downtown Columbus—features glasshouses including the historic John F. Wolfe Palm House; botanical gardens including the Scotts Miracle-Gro Foundation Children’s Garden and Scotts Miracle Gro-Foundation Community Garden Campus; and event venues. The Conservatory is home to the largest collection of Chihuly glass in a botanical garden and Light Raiment II by internationally renowned artist James Turrell. Committed to the community, the Conservatory strives to provide an accessible and welcoming experience to all.

MISSION

Inspired by horticulture, Franklin Park Conservatory and Botanical Gardens elevates quality of life and connects the community through educational, cultural and social experiences.

VISION

A world that celebrates nature as essential to the human experience.

JOB SUMMARY

The On-Call Event Specialist is responsible for overseeing rehearsals and executing day of event operations by directing event set up, communicating with staff, organizing vendors, welcoming guests, and problem solving as concerns arise.

RESPONSIBILITIES

• Provides excellent customer service to all clients and visitors of the Conservatory.
• Reviews the Event Details, Floorplans, and Bar Notes, provided by the Events Operations Manager, two weeks prior of the event.
• Represents the Conservatory as the client liaison the day of the event from start to finish.
• Facilitates ceremony rehearsal and executes day of wedding ceremony.
• Coordinates the Event Details the day of the event by overseeing caterers, bartenders, and vendors performance during event set-up and tear-down.
• Provides accurate information to clients regarding the Conservatory’s rules and regulations.
• Completes final checks the day of the event (e.g. floorplans, technology) to ensure everything meets standards and client is happy prior to guest arrival.
• Sets up and tears down décor rented through the Conservatory.
• Performs other duties as assigned.

KNOWLEDGE AND EXPERIENCE REQUIRED

• High school diploma or Equivalent and 1-3 years’ relevant experience in hospitality and/or events is required.
• Knowledge of wedding operations is preferred.
• Demonstrates knowledge of customer service and sales techniques.
• Ability to work a flexible schedule with evening, weekend, and holiday availability.

SKILLS REQUIRED AND RESULTS TYPICALLY ACHIEVED

• Knowledge of basic software programs such as Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
• Some knowledge of foodservice and bar background is preferred.
• Expert skills in customer service and interacting with the public.
• Strong communication skills and ability to clearly present ideas and plans to clients and vendors.
• Ability to multitask and move about for several hours at a time.
• Ability to lift, carry, or otherwise move objects weighing up to 25lbs when receiving & storing equipment and event-related items, with or without accommodation.
• Expert problem solving and crisis management skills.
• Demonstrates effective written and oral communications skills.
• Must be detail oriented.
• Demonstrates the core values and mission of the Conservatory.

COMPETENCIES

Action oriented, Informing, Approachability, Composure, Customer focus, Decision quality, Interpersonal and networking savvy, Organizational skills, Problem solving, Salesmanship, Team player, Time management.

EEO Statement:

Franklin Park Conservatory and Botanical Gardens is an Equal Opportunity Employer. The Conservatory does not discriminate in its employment decisions on the basis of race, religion, color, national origin, sex, pregnancy, lactation status, gender identity or expression, sexual orientation, age, disability, veteran or military status, genetic information, or any other protected status. The Conservatory values diversity and is committed to creating an inclusive environment for all employees.